Collections - 3rd Party Collections

With the collections industry gearing up to collect all the outstanding cash in the market, to add to the bottom line of organizations, the need for managing the collection process systematically has never been more important.

Using QlikView as the engine, we have got Analytical Dashboards built, ready-made, for Collections Analytics, Productivity Analytics and also for Inventory (Debt Assets) Analytics.

These dashboards provide all the information a manager/supervisor will need to define the work focus for the next week or next day, with an ability to build campaign strategies, and create a calling list based on those strategies. Building a campaign strategy has never been so easy, and it is amazing to see how various attributes of the assets / debtors can be used to seamlessly build winning strategies.

The dashboards are ready to be used on top of some of the popular Collection ERPs – Comtech’s Collect!, CR Software’s Collection Platform and Columbia Ultimate’s Collection Software – with customers using them already for getting maximum benefit out of the data captured in those systems.

In addition to the Collection Software, the templates can also pick up information from Switches – already an integration with Avaya switches through a third party data acquisition software is functional in one of our customers. The switch data can allow productivity analytics to be done easily, and integrating with the collection data, can provide very sharp insights into the possible improvements across the organization, and also provide easy to use Incentive Accounting capability.

Aimed at collection companies of every size, the deployment options available for Collection dashboards – called Qlik2Collect – are very flexible to suit your budget, with low entry costs, and expand as you need approach.

Integrating data from the Call Center (Switches / Time Clock / Attendance), Collection Software, Settlements, Debt Purchase, HR and Back office into a unified whole, the ability to take interconnected decisions is much faster and easier. We are very focused on reducing the cost per report or cost of answer per question raised by the management, making decision making a pleasure – a combined right brain – left brain collaboration!

With skilled support round the clock, through on-shore / off-shore combination, the advantages of cost-benefit are brought to customers, to ensure profitable usage of these systems.