The core functionality within the TEAM’s IT Automation Framework provides the various essential functions for the managed service provider. With the TEAM’s services we manage multiple customers, install and configure systems, collect system status data, protect critical data and system resources, and provide a robust set of managed services for their customers.

• Network Management:
  
  Our Network management builds upon basic network management such as fault and performance to include, configuration management, change management, compliance management, application availability management and application response time management. Secondly, uptimes have ceased to become a significant concern for customers. With the network infrastructure being expected to support multiple applications, business users are demanding consistent and predictable response times for critical applications. We primarily function in controlling, planning, allocating, deploying, coordinating, and monitoring the resources of a network, network planning, predetermined traffic routing to support load balancing, configuration management, security, performance management, bandwidth management, Route analytics and accounting management.Commonly measured metrics are response time and availability (or uptime). We do network planning and optimization, ensure application availability and acceleration, monitor and manage network application performance, collect traffic and other data, manage incidents and problems and ensure strong reporting.
  
  
• Application Management:
  
  Our model provides better flexibility, scalability and seamless integration options for our customers. Applications drive a company's business processes—but the challenges of supporting heterogeneous application environments are increasing. Our reputed customers rely on us to manage application environment complexity cost-effectively.
  
  We deliver a full range of capabilities, including:
  
  
  • Performance monitoring, document support, patches, user testing.
  • Break/fix, help desk, problem management.
  • Release management, user requests, application advice.
  • Client support, change management, service reporting.
    
    
  Our industrialized delivery approach integrates the required technologies, people and service levels. We have developed the requisite skills and infrastructure to manage global IT environments in order to deliver measurable results.
  
  We help clients to:
  
  
  • Reduce total cost of ownership for application management.
  • Improve maintenance support and enhancement productivity.
  • Improve service execution through achievement of critical service levels.
  • Improve application availability through uptime.
  
  
  
• User Management:
  
  User management is a critical part of maintaining a secure system. Ineffective user and privilege management often lead many systems into being compromised. Therefore, it is important that you understand how you can protect your server through simple and effective user account management techniques. We provide end user management capabilities for measuring application performance and user quality of experience, including usage levels, usage patterns, and session analysis—right down to the individual user level.
  
  We helps the organization improve application effectiveness, both from a technical and content perspective, to understand the needs of users and enhance their overall quality of experience to attract and retain customers, support partners, and serve employees.
  
  
  • Provide visibility into the user experience through session replay
  • Associate application issues with their effect on end users and the business
  • Manage synthetic and real user transactions
  • Prioritize problem resolution by number and type of users affected